Cindy Chan

Mutec Automation

UX Design | User Research

PROJECT NAME

Theme park internal software


ROLE

Product Designer


DATE

May 2021 – June 2022

Mutec is an IT company that develops the power management and machine control software systems.


In this project, we developed internal software system for the Liudui Hakka Cultural Park employees to manage the electricity and machines.

My Role

& Team


I worked closely with product designers, software engineers, mechanical engineers and the business partner together to develop the product. I led the design, user testing and development of the end to end product.


Problem


The machines and equipment in the cultural park often take a few days to get reported for repairs. After the maintenance checks the equipment, it then needs to be approved by the manager to start the maintenance progress. 


User Needs


After discussing with the managers from the cultural park, we have concluded the functions they want from our product: 


Control panel

Be able to manage the lighting and the equipments on the website


Dashboard

Be able to view and track the power usage data



Site Map

We started out by building the structure of the website based on the needs from the park. 


Early Ideation

After reviewing the information that would be putting on the website, we started by sketching out the basic layout of the data and the elements of control panel. 

Medium fidelity wireframes

After discussing with the team, we started drawing the detailed design layout based on our sketches.

Style Guide &

Design System

After knowing the scale of the project, we decided to use the business premium design system we created for the interface.

User Testing


After finishing the high fidelity wireframe, we started to do testing of the most used tasks. There were 10 employees from the cultural park participated, 5 are mechanical engineers, 5 are managers and regular staffs. 

Final Decision

We decided to go for option B since it's the most intuitive option for users based on the testing result. We then applied the same design layout on other pages.

Final Design


Design Impact

Throughout the several user testing, we were able to solve the problems from the first version of the design, which increases the traffic by 30%.


We were able to put the 7 inch tablet display at the merchant area so that merchants and employees can check their power usage instantly without walking all over the theme park.


The staff and managers were able to use our site on mobile and iPad to check and manage the power control in a more efficient way, which reduces their labor cost by 10%.